Frequently Asked Questions (FAQs)
How long does it take to match me with a virtual associate?
Our matching process typically takes between 7 to 14 days. Timing may vary depending on your specific requirements, the skills you’re looking for, and how quickly we receive your job description. We believe that finding the right fit is worth the wait.
Will you train the virtual associate for me?
While we don’t offer personalised training, the assistants we endorse come with prior experience relevant to your needs. You may still need to provide some onboarding specific to your processes or tools, just like you would with any new team member.
Do you handle payments to the virtual associate?
No, we connect you directly with your chosen VA. You’ll manage compensation and payment terms directly with them.
What if my VA doesn’t understand the tasks I assign?
The VAs we recommend have strong English communication skills and relevant work experience. It’s common for them to ask clarifying questions initially, but they’re expected to pick up on your preferred methods quickl
What if I’m not happy with the initial candidates?
We offer a satisfaction guarantee within 10 days. If you’re not happy with the first three candidates we present, we’ll provide another set—at no additional cost.
What if I want to replace my VA after hiring them?
If you decide within the first 10 days that your VA isn’t the right fit, we’ll provide a new shortlist of candidates for free. After this period, a new search will require a new engagement.
What’s the average salary for a VA?
We recommend monthly compensation rather than hourly rates. For part-time roles, the rate ranges from $300–$400/month; for full-time, it’s typically $700–$900/month depending on skills and experience. You can request our updated salary guide for more information.
Do you provide developers other than WordPress specialists?
Currently, we focus on sourcing WordPress developers. Other types of development roles are in high demand and command higher salaries, so we do not cover them at this time.
What hours do virtual assistants usually work?
Most VAs prefer working standard Philippine business hours (8 AM to 5 PM). That said, some are open to working flexible shifts depending on your needs.
How should I pay my VA, and when?
Many clients use PayPal to pay their assistants. Payments are typically made bi-monthly (e.g., 15th and 30th). We recommend paying only after work has been delivered.
What’s the 13th Month Pay and do I need to give it?
In the Philippines, it’s customary to give a 13th-month bonus in December. While not mandatory for overseas clients, offering this bonus can foster loyalty and long-term commitment.
Can VAs work in my time zone?
Absolutely. Many VAs are open to adjusting their schedule to match yours. If the hours fall during nighttime in the Philippines, consider offering a small night differential ($50/month is typical).
Do I need to provide health insurance?
It’s not required, but you can discuss this option with your VA—especially after six months of employment. Many employers offer it as a benefit to promote retention.
How Do I Share Access with My VA?
We recommend using password management software like LastPass, OnePass, or Dashlane to share access securely. This allows you to grant and retract access easily, ensuring that your VA can perform their tasks without compromising security. Gradually providing access over time helps prevent the VA from becoming overwhelmed.
Do I Need to Provide My Virtual Assistant with a Company Email Address?
The necessity of a company email address depends on the VA’s role. If the VA is in a client-facing role, such as an executive assistant or customer service representative, a company email address linked to your domain is recommended for professionalism. For team members who do not liaise with clients, a domain-linked email may not be necessary. We work with business owners to determine the best approach for their specific needs.